Returns & Exchanges

At Hairlust, we want you to be completely satisfied with your hair care journey, which is why we offer a 14-day return window for unopened and unused products. Please ensure that all items are returned in their original packaging to qualify for a full refund.

1

Initiate Your Return

Contact our customer service team via email with your order number and the reason for your return to receive a return authorization.

2

Prepare Your Package

Securely pack your unused items in their original boxes, ensuring they are well-protected to prevent damage during transit.

3

Ship It Back

Affix the provided return shipping label to your package and drop it off at your nearest authorized courier location.

4

Receive Your Refund

Once our warehouse inspects and approves your returned items, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing